Terms of Service

Last Updated: [DATE]

These Terms of Service (“Terms”) govern your access to and use of the website operated by [AsthaAura] (“we,” “us,” “our,” or “the Store”). By accessing our website or purchasing our products, you agree to these Terms.

Please read them carefully before placing an order.

1. Account Terms

You may be required to provide accurate information when creating an account or placing an order.

You are responsible for ensuring that the information you provide is accurate, current, and complete. You should keep your account credentials confidential and notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or restrict an account where reasonably necessary to prevent fraud, abuse, unauthorized activity, or violation of these Terms, subject to applicable law.

2. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, photographs, prices, availability, fragrance descriptions, dimensions, quantities, and other information displayed on our website are accurate.

However, minor differences may occur due to photography, screen settings, manufacturing variations, packaging changes, or other circumstances.

Product images are intended to provide a general representation of the product. Actual packaging, colour, size, or appearance may occasionally vary.

Nothing in these Terms limits any consumer rights or remedies available under applicable Indian law.

3. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, delivery charges, and other mandatory charges will be displayed or communicated as required before completion of the purchase.

We may change prices from time to time. A price change will not affect an order that has already been accepted and confirmed, except where correction is required due to an obvious pricing or technical error or where otherwise permitted by applicable law.

Payments may be made through the payment methods displayed at checkout.

Payment Methods: [PAYMENT METHODS]

4. Order Placement and Acceptance

Placing an order constitutes an offer to purchase the selected products.

After receiving an order, we may send an order confirmation acknowledging receipt. An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order in appropriate circumstances, including product unavailability, suspected fraud, incorrect pricing, payment issues, delivery restrictions, or other legitimate business reasons, subject to applicable law.

If we cancel a paid order, we will arrange an appropriate refund of the amount received for the cancelled order.

5. Shipping and Delivery

Orders are processed within [PROCESSING TIME].

Estimated delivery generally takes [X-X BUSINESS DAYS] after dispatch, depending on the destination and shipping method.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur due to weather, transportation disruptions, public holidays, high order volumes, incorrect addresses, carrier issues, regulatory restrictions, or circumstances beyond our reasonable control.

For complete information, please see our Shipping Policy.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy.

Customers should review the eligibility requirements and applicable timelines before requesting a return or exchange.

Nothing in our return policy is intended to remove or restrict consumer rights that cannot legally be excluded.

7. Prohibited Uses

You agree not to use our website or services:

• For any unlawful purpose

• To commit fraud or facilitate fraudulent activity

• To impersonate another person or business

• To provide false or misleading information

• To interfere with website security or functionality

• To introduce malicious software or harmful code

• To attempt unauthorized access to our systems

• To copy or misuse our content, branding, photographs, or intellectual property without permission

• To abuse promotions, discounts, referral programs, or other offers

• To engage in activity that could harm our customers, business, website, or reputation

8. Intellectual Property

Unless otherwise stated, the website, brand name, logos, graphics, photographs, text, product descriptions, designs, and other content provided by [STORE NAME] are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

9. Third-Party Services

Our website may contain links to or integrations with third-party services, including payment providers, shipping companies, analytics providers, and other service providers.

We are not responsible for the independent policies, availability, content, or practices of third-party services. Your use of those services may be governed by their own terms and policies.

10. Disclaimer

We provide our website and services with reasonable care.

To the maximum extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or continuously available.

Product information is provided for general purchasing purposes and should be read together with the applicable product description, instructions, warnings, and packaging.

11. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable Indian law, including rights and remedies available to consumers under applicable consumer-protection legislation.

12. Indemnity

To the extent permitted by applicable law, you agree to reasonably indemnify and hold [STORE NAME] harmless from claims, losses, liabilities, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised effective date.

Your continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of consumer forums/commissions that cannot lawfully be excluded, disputes relating to these Terms shall be subject to the jurisdiction of the courts at [CITY, STATE, INDIA].

Nothing in this clause is intended to take away any statutory consumer right or forum available under applicable Indian law.