Return and Refund Policy

Last Updated: [DATE]

At [AsthaAura], we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this Policy, please contact us and we will work with you toward an appropriate resolution.

1. Return Eligibility

You may request a return within [3days] of receiving your order, subject to the conditions below.

To be eligible for a return, the product should generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Accompanied by the order details or proof of purchase

• Returned within the applicable return period

• Not excluded under the Non-Returnable Items section below

Certain products may have specific return conditions because of their nature, hygiene considerations, fragrance, consumable characteristics, or applicable legal requirements.

2. How to Request a Return

To request a return, contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Please provide:

• Order number

• Customer name

• Product name

• Reason for the return

• Photographs/videos where relevant

• Any additional information reasonably required to evaluate the request

We will review the request and provide instructions if the return is approved.

Please do not send products back without first contacting us unless specifically instructed to do so.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible and preferably within [7days] of delivery.

Where appropriate, we may offer:

• Replacement of the product

• Exchange

• Refund

• Store credit

• Another appropriate resolution

Please provide photographs or videos showing the issue so that we can investigate it with our fulfilment or delivery partners where necessary.

4. Returns for Change of Mind

[CHOOSE AND CUSTOMIZE ONE OF THE FOLLOWING:

Option A: We accept eligible change-of-mind returns within [X DAYS], provided the product is unused, unopened, and in its original condition.

Option B: We do not accept change-of-mind returns. However, this does not affect your rights regarding defective, damaged, incorrect, or otherwise legally eligible products.]

Delete the option you do not use before publishing.

5. Non-Returnable Items

Unless otherwise required by applicable law, the following items may not be eligible for return:

• Opened or used consumable products

• Used agarbatti, dhoop, incense, or similar fragrance products

• Products damaged after delivery due to improper handling

• Products without original packaging where the packaging is necessary for resale

• Customized or personalized products

• Products specifically identified as non-returnable on their product page

This list does not limit any consumer rights that cannot legally be excluded.

6. Return Shipping Costs

For an eligible return caused by our error, such as receiving an incorrect, damaged, or defective product, [STORE NAME] will [PROVIDE A PREPAID RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS / ARRANGE PICKUP], subject to verification.

For eligible change-of-mind returns, if offered, the return shipping cost will be [PAID BY CUSTOMER / PAID BY STORE].

7. Inspection of Returned Products

Returned products may be inspected after receipt.

If the returned product does not meet the eligibility requirements, we may contact you regarding the available options, subject to applicable law.

8. Refund Process

Once an eligible return has been approved and, where applicable, the returned product has been received and inspected, we will initiate the applicable refund.

Refund Processing Time: [REFUND PROCESSING TIME]

Refunds will generally be made using the original payment method where reasonably possible.

The time taken for the refund to appear in your account may also depend on your bank, card issuer, payment gateway, or other payment provider.

9. Partial Refunds

Where applicable, a partial refund may be offered if:

• Only part of an order is eligible for refund

• A product has a minor issue for which a partial refund is appropriate

• Another resolution is mutually agreed upon

10. Exchanges

Where stock is available, eligible products may be exchanged for the same product or another product of equivalent value, subject to our approval and applicable terms.

If the replacement product has a higher price, you may be required to pay the difference.

If the replacement product has a lower price, the difference will be handled according to our refund process.

11. Order Cancellation

Cancellation requests may be accepted before an order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Contact us as soon as possible at [EMAIL ADDRESS] if you need to cancel an order.

12. Refunds for Cancelled or Unfulfilled Orders

If we cancel an accepted and paid order because we cannot fulfil it, we will arrange an appropriate refund of the amount paid for the cancelled portion/order, subject to applicable law.

13. Contact Us

For returns, exchanges, damaged products, or refund questions, contact:

Please include your order number in your message so that our customer-service team can assist you efficiently.

14. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or reduce any consumer rights or remedies available under applicable Indian law.

Where applicable law provides a consumer with rights beyond those stated in this Policy, those legal rights will continue to apply.