Shipping policy

Shipping Policy

Last Updated: [DATE]

At [AsthaAura], we want your AasthaAura order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Availability

We currently ship orders to:

India: [YES/NO — DETAILS]

 

If certain locations are not serviceable, this will be communicated during checkout or before dispatch.

2. Order Processing Time

Orders are generally processed within [3days] business days after successful payment/order confirmation.

Orders placed on weekends, public holidays, or during special sales periods may require additional processing time.

If an unexpected delay occurs during processing, we will make reasonable efforts to notify you.

3. Shipping Methods

Depending on your delivery location, we may offer one or more of the following shipping methods:

  • Standard Delivery

  • Express Delivery, where available

  • Other courier services selected by [STORE NAME]

Available shipping options will be displayed at checkout.

4. Delivery Timeframes

Estimated delivery after dispatch:

Standard Shipping: [5to7days]

Express Shipping: [3to4days]

These are estimated timeframes and may vary depending on the destination, courier service, weather, public holidays, operational disruptions, and other circumstances.

Remote and hard-to-reach locations may require additional delivery time.

5. Shipping Costs

Shipping charges will be displayed at checkout before the order is completed.

Standard Shipping: [SHIPPING COST]

Express Shipping: [SHIPPING COST]

Free Shipping Threshold: [FREE SHIPPING TERMS, IF APPLICABLE]

Any applicable taxes or mandatory charges will be communicated as required before purchase.

6. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or your customer account.

You can use the tracking number provided to monitor your shipment through the relevant courier's tracking system.

Tracking information may take some time to become active after dispatch.

7. Delivery Address

Customers are responsible for providing an accurate and complete shipping address, including the correct:

  • Name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Phone number

If an order is returned because of an incorrect or incomplete address, refused delivery, or repeated failed delivery attempts, additional shipping charges may apply before the order can be resent, subject to our applicable policies.

8. Delivery Delays

Although we work with delivery partners to meet estimated delivery timelines, delays can occur because of:

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • High order volumes

  • Courier operational issues

  • Incorrect or incomplete address information

  • Natural disasters

  • Government or regulatory restrictions

  • Other events outside our reasonable control

If your order is significantly delayed, please contact us at [EMAIL ADDRESS] with your order number.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, please document the condition of the package with photographs before opening it, where reasonably possible.

If the product itself is damaged or defective, contact us within [3days] of delivery at [zivolyn17@gmail.com] with:

  • Order number

  • Description of the issue

  • Clear photographs/videos of the package and product

  • Any other information reasonably requested by our customer-service team

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

10. Contact Us

For shipping questions or delivery assistance:

[STORE NAME]
Email: [zivolyn17@gmail.com]
Phone/WhatsApp: [6396244851]
Please include your order number when contacting us so that we can assist you more quickly.